Return & Exchange Policy

We want you to love every product you order from KitchenHub. If something isn’t right, we’re here to make it right with our 7-day return & exchange policy.

When You Can Return or Exchange

You can request a return or exchange within 7 days of receiving your order if:

• the item has a manufacturing defect,
• the item was damaged during delivery, or
• you received the wrong product, size or colour.

Conditions

• The item must be unused and returned in its original packaging, with all accessories, tags and parts included.
• Please keep your order number and delivery receipt, as we’ll need them to process your request.
• For hygiene reasons, items that come into contact with food or drink (such as lunch boxes, water bottles, flasks and food storage containers) can’t be returned or exchanged once they’ve been used or washed, unless they are defective.

How to Request a Return or Exchange

1. Contact us within 7 days: message us on WhatsApp at +92 330 3525353 with your order number.
2. Share photos or a short video showing the issue and the packaging.
3. Send the item back using a trackable courier service. Our team will share the return address with you.
4. Inspection & resolution: once we receive and check the item, we’ll process your exchange or return and keep you updated.

Please note: return shipping costs are paid by the customer.

Sale & Promotional Items

• Items bought during a sale or promotion are not eligible for return.
• They can be exchanged only if they are defective or the wrong item was delivered.
• Issues with sale items must be reported within 48 hours of delivery, along with your order number and clear photos.

Order Cancellation

You can cancel your order at any time before it is dispatched. Just message us on WhatsApp with your order number. Once an order has been shipped, this Return & Exchange Policy applies.

Out-of-Stock Items

We do our best to keep our stock updated. If an item you ordered becomes unavailable, we may need to cancel it. We’ll contact you straight away to offer an alternative or confirm the cancellation.

Questions?

See our Shipping Policy and FAQ, or reach out on WhatsApp anytime.